The objective pursued by the Miami International Airport is to provide high-quality service and to make traveling by plane accessible, easy and safe for all people who wish to use this means of transport. MyMIAaccess is an airport initiative that gives disabled passengers the opportunity to use a dedicated platform to access services and amenities when they are at Miami International Airport.
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MyMIAccess Programs
One of the programs that make up this airport service is Aira, which consists of connecting blind or low vision passengers with a highly trained agent remotely. The Aira mobile application, which is available for iOS and Android, allows the user to have the help of the agent that allows him to move around the airport having a description of what is around his field of vision. This includes, among other tasks, identifying the luggage, reading the airport information monitors.
Hidden disabilities
There are hidden disabilities that are not visible to viewers such as autism, anxiety, hearing loss, or post-traumatic stress disorder. Miami International Airport is a proud member of the Sunflower Lanyard for Hidden Disabilities. The objective of the initiative is to discreetly communicate to the staff at the airport that you may need more time or have more questions while you are traveling.
It is important to note that participation in this program is voluntary and does not offer accelerated services or skipping the queues during trips at airports. In case the person needs a wheelchair or some other adaptation, they must contact the airline directly. If you plan to make a trip and go through the Miami Airport and want to request a lanyard, you must send an email to adacoordinator@miami-aiport.com, where you must include your full name and the postal address where you want the lanyard to be delivered.
Other airport programs
At Miami International Airport, they also have the MIAair program, which is a dress rehearsal that allows passengers with different disabilities the opportunity to travel and pass through the airport in a safe and comforting way; this program helps to prepare the trips to be made in the future, from check-in to boarding a flight. If you want more information about this program, you can access it through the following link, MIAair.
An airport looking at its users
The airport has included a series of multi-sensory rooms, spaces dedicated to passengers with cognitive and developmental disabilities, such as autism, they can relax and enjoy a calm and stimulating environment while they are in the Miami airport. These rooms are equipped with equipment that stimulates reaction, encourages communication, and reduces agitation and anxiety caused by travel.
In addition, at Miami International Airport, you can find specific rooms for lactating mothers where they can express milk or breastfeed; it is also allowed to do so throughout the airport, but if any mother wants more privacy, you already know that this airport has MIAmamas capsules to be alone with your baby. As you can see, the progress of the Miami International Airport is focused on providing more and more comfort and security when visiting its facilities and that each user can carry out their activities normally as they do at home.
What do you think of the Miami International Airport initiative?
If you have any doubts or questions, you can contact us or write your query in the comments section below.
Image by Jan Vašek on Pixabay under Creative Commons license.
